![]() Products that Support Advisors normally support include the iPhone, iPad, Apple Watch, Mac and MacBooks, AirPort, Apple TV, Apple Books, Apple Music, and Apple Podcasts. What Are Expected of an Apple Support Advisor?Īs mentioned above, an Support Advisor is responsible for answering customers’ questions and resolving their concerns about Apple products, services, and accessories, as well as their software and hardware. Of course, all bilinguals must also know how to converse in English. If you check the list of Apple work from home openings available, you’d see that Apple is looking for people who can read and converse well in Cantonese, Mandarin, German, Swedish, Dutch, Spanish, French, and so on. The cool thing about these Apple jobs from home is that they’re open for both English speakers and bilinguals. Non-English Speaking Apple Support AdvisorĪpple used to hire only people from specific states in the US but has since expanded globally to cater to its customers from around the world. Also, advisors need to be able to motivate themselves, work independently, and multitask between different applications and systems effortlessly. All applicants must pass a criminal background check.Īside from the knowledge and technical requirements, Support Advisors need to have a passion for technology and helping people.The iMac and headset to be used for work will be provided by Apple. All phone-based advisors need to have a quiet home office with a door to block outside noise, a desk, an ergonomic chair, and a high-speed Ethernet internet connection with a minimum of 10 Mbps download speed and 3 Mbps upload speed. ![]() Chat-based advisors must be able to type at least 40 words per minute. ![]()
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